Cleaning Service FAQ
Brooklyn, NY

Standard cleaning flat rates:

• Studio — $150
• 1 Bedroom — $175
• 2 Bedroom — $215
• 3 Bedroom — $265

Weekly and bi-weekly plans: 10% off every visit. Deep cleaning and move-out cleaning are priced higher — see full pricing page.

Yes. Weekly and bi-weekly clients get 10% off every visit. For example, a 2BR one-time clean is $215 and $194 a visit on a weekly or bi-weekly plan. There's no minimum contract — cancel anytime.

No. Our prices are flat and all-in. Supplies are always included. We don't charge extra for eco-friendly products, stairs, walk-ups, or standard pet hair. If your space has unusual requirements, we'll discuss and agree on pricing before the job — never surprise you on the day.

Yes — they take significantly longer and cover much more ground. Deep cleaning starts at $225 for a studio (vs $150 standard). Move-out cleaning starts at $225 for a studio and includes photo documentation and an invoice. See the pricing page for full comparison.

A standard clean covers all rooms:

• Kitchen: countertops, backsplash, outside of the stove, range hood and fridge, sink, reachable cabinet fronts, floor
• Bathrooms: sink, toilet (seat, rim, exterior), countertops, mirrors, shower and tub surfaces, floor
• Bedrooms: light dusting, nightstand and dresser tops, switches and handles, trash, vacuuming/mopping
• Living areas: light dusting, tables and furniture surfaces, trash, vacuuming/mopping

Baseboard detailing, high dusting, inside the oven, fridge, microwave and cabinets, interior windows and grout scrubbing are part of our deep clean, or available on request and billed separately.

Standard cleaning keeps up a home that’s already had a deep clean.

Deep cleaning adds everything a standard clean skips:

• High dusting: corners, tops of shelves, cabinets & fridge
• Baseboards, molding & doors scrubbed
• Inside the oven, fridge, microwave & every cabinet
• Inside windows & window sills
• Grout scrubbed; toilet inside, under & behind the bowl
• Furniture moved to clean underneath

See full deep clean checklist →

Maintenance cleaning keeps up a home that’s already had a deep clean. First visit with us, or it’s been a while? Start with a deep clean — then maintenance keeps it that way.

Inside the oven, fridge and cabinets are not part of a standard clean. They are included in every deep clean and move-out clean at no extra charge.

Bed making and organizing are not part of a standard clean; in a deep clean we make the bed on request. Laundry, dishes and linen changes are available on request, and the price is agreed when you book.

Yes. TotalClean Solutions is fully insured and bonded. We carry liability insurance that covers every cleaning job. If anything is accidentally damaged or goes missing, you're covered — no out-of-pocket cost to you.

Not all do — but we do. Every TotalClean cleaner passes a rigorous background check and in-person interview before their first job. We don't use subcontractors or staffing platforms — all cleaners are directly vetted and trained by us.

No. Most Brooklyn clients provide a key, lockbox code, or building access instructions. Our cleaners are background-checked and insured. You don't need to be home — but you're always welcome to be.

Contact us immediately at (929) 349-3131 or info@totalcleannyc.com. We take all damage claims seriously. Our insurance covers property damage caused by our team. Accidental damage happens rarely, but when it does — we take responsibility and make it right.

Same-day and next-day slots are available depending on schedule. We often have openings for urgent requests. Book online to check availability, or call us at (929) 349-3131.

Standard cleaning:

• Studio / 1BR: 1.5–2.5 hours
• 2BR: 2.5–3.5 hours
• 3BR: 3–4.5 hours

Deep cleans take roughly 1.5–2x longer. Move-out cleans are similar to deep cleans. First-time cleans may take a bit longer as there's more to establish.

You can cancel or reschedule for free up to 24 hours before your appointment. Cancellations within 24 hours may incur a small fee. For recurring clients, rescheduling is always free with adequate notice — we understand life happens.

Absolutely — Brooklyn walk-ups, pre-war buildings, brownstones, elevator buildings, and new developments. We bring compact equipment suited to any layout. Walk-up floors and narrow stairs are not a problem and not an extra charge.

No. We bring everything — eco-friendly cleaning products, professional-grade vacuum, mop, microfiber cloths, scrubbers, and all specialty tools. You provide nothing. All supplies are included in the flat rate.

Yes — eco-friendly, plant-based, non-toxic products are our default. Not an upgrade, not an extra charge. They're safe for kids, pets, and sensitive surfaces. If you have specific allergies or want fragrance-free products, just let us know when booking.

Yes. Mention any product preferences, allergies, or sensitivities in the notes when you book. We'll accommodate fragrance-free requests and specific product requirements where possible. We can also use products you supply if preferred.

Yes — our move-out clean is specifically designed to meet NYC landlord inspection standards. We cover every area landlords check: inside appliances, cabinets, baseboards, grout, walls, and closets. If your landlord finds an issue with our cleaning, contact us within 48 hours and we'll return to fix it at no charge.

Ideally 24–48 hours before your landlord inspection or key handoff. This gives us time to be thorough and gives you time to walk through and flag anything before the landlord does. Same-day service is available — call to confirm slots.

Yes. We take timestamped before and after photos of every room and provide an official invoice on company letterhead. Both are useful if your landlord withholds your deposit despite the unit being properly cleaned.

Not happy with something? Tell us within 48 hours and we'll come back and re-clean it at no charge.

We aim to send the same team for recurring clients — they know your preferences and your home's layout. If your usual cleaner is unavailable, we'll notify you in advance and send an equally qualified replacement. Consistency is important to us.

We serve all of Brooklyn — Park Slope, Williamsburg, DUMBO, Brooklyn Heights, Cobble Hill, Carroll Gardens, Bay Ridge, Bed-Stuy, Crown Heights, Boerum Hill, Fort Greene, Prospect Heights, and more. Not sure if we cover your area? See all Brooklyn neighborhoods we serve or call and we'll confirm.

No deposit and no long-term contract required. Pay only after each cleaning. Recurring clients can cancel anytime with 24-hour notice — no penalties, no questions asked.

Yes. Recurring clients are always matched with the same team. Your cleaner learns your preferences, knows your home's quirks, and builds a consistent routine. This is one of the biggest advantages over platform-based services like Handy or TaskRabbit, which send a different person every time.

However is easiest for you — a spare key, a key fob, a lockbox code, or you can be home when we arrive. Every cleaner is background-checked, insured, and bonded. Hundreds of Brooklyn clients trust us with their keys. We can also coordinate directly with doormen or building staff in larger buildings.

Yes. Weekly and bi-weekly clients get 10% off every visit. Monthly is billed at the one-time rate. Select your preferred frequency when you book. The more often we clean, the less work each visit takes, so everyone wins.

Yes, always. We use plant-based, non-toxic, biodegradable cleaning products as standard — not as a paid upgrade. No harsh bleach, no ammonia, no artificial fragrances. Safe for babies crawling on floors, pets lounging on furniture, and family members with sensitivities or allergies. We've been eco-friendly since day one.

Cancel or reschedule for free up to 24 hours before your appointment. Cancellations within 24 hours may incur a small fee to compensate the team for their reserved time. For recurring clients, skipping a single session is fine — just let us know in advance and we'll adjust your next visit.